Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and 9pokies Casino in relation to your use of the website, account services and any gambling products made available through the website. They apply whether you access the website from a computer, mobile phone, tablet or another supported device. Additional terms may apply to specific games, payment methods, competitions or promotional offers. If an additional term conflicts with these terms, the additional term will apply only to the relevant service or offer.

You should review the current version of these terms each time you use the website. 9pokies Casino may update, replace or supplement these terms where reasonably necessary, including to reflect changes to laws, regulatory requirements, technology, security measures or available services. Continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you must stop using the website.

The website is intended for people who are legally permitted to participate in online gambling in their location. You must be at least 18 years old, or any higher minimum age required by applicable law. You are responsible for checking whether online gambling is lawful where you live and for complying with all local requirements. 9pokies Casino does not invite you to use the website where doing so would be unlawful.

• You must provide accurate, current and complete information when requested.
• You must read and understand the rules for a game or offer before taking part.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not allow another person to use your account or access your account credentials.
• You must notify 9pokies Casino through the available support channels if you believe your account has been accessed without permission.

2. Accounts, identity and security

Where an account is required, you may be asked to register by providing personal and verification information. You must ensure that the information supplied is truthful and kept up to date. Information may be checked before an account is opened, while services are being used, when payments are processed or at any other time permitted by applicable requirements. You agree to provide reasonable assistance with identity, age, payment and source-of-funds checks.

An account is personal to the registered account holder. You must keep your username, password, one-time codes and other security details confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you took reasonable steps to protect your details. Do not use another person's account, create an account in another person's name or permit another person to gamble through your account.

9pokies Casino may refuse an application, restrict access, suspend an account or close an account where it reasonably considers this necessary. This may occur if information cannot be verified, a person is underage or otherwise ineligible, responsible gambling concerns arise, suspicious or prohibited activity is identified, a payment is disputed, or a legal or security requirement must be met. Any action will be handled in accordance with applicable law and relevant internal procedures.

If an account is closed, suspended or restricted, you must not attempt to avoid that action by opening another account or using another person's details. Where an account is closed or access is limited, any remaining balance will be dealt with in accordance with applicable law, verification requirements, payment rules and the circumstances leading to the action. Some funds may be held while checks, disputes or investigations are completed.

Prohibited account activity

• Opening or operating more than one account where this is not permitted.
• Providing false, misleading, stolen or altered information.
• Using payment methods that do not belong to you or that you are not authorised to use.
• Using software, devices, scripts or methods designed to interfere with the website or gain an improper advantage.
• Colluding with other users, manipulating games or attempting to exploit an error, vulnerability or technical fault.
• Using the website to support fraud, money laundering, unlawful financing or any other criminal activity.

3. Deposits, withdrawals and gambling activity

Available payment options, processing requirements and transaction conditions may be displayed during the account or cashier process. You must use a payment method that is valid, authorised and registered to you unless an alternative arrangement is expressly permitted. You are responsible for checking the details of each transaction before confirming it. A transaction may be delayed, declined, reversed or subject to additional checks where required by a payment provider, security process or applicable law.

You should only deposit money that you can afford to lose. Deposited funds are intended for lawful gambling activity and must not be used to pay debts, meet essential living costs or cover financial obligations. You should consider your financial position before making a deposit and set personal limits that support safe play. A deposit is not a guarantee of winnings, and losses cannot be recovered by making further deposits.

Gambling transactions are generally treated as confirmed when accepted by the relevant system, subject to any applicable game rules and technical correction provisions. If a technical fault, pricing error, software problem or other obvious mistake affects a transaction or game outcome, 9pokies Casino may take reasonable steps to correct the error. This may include voiding an affected transaction or adjusting an incorrect result where permitted by law.

Withdrawal requests may require account verification before funds are released. The method used for a withdrawal may depend on the payment method, security controls and applicable requirements. You may be asked to provide information or documents that confirm your identity, ownership of a payment method or the lawful source of funds. Fees, limits or other conditions, where applicable, will be shown or explained before the relevant transaction is completed.

Promotions and special offers

Promotions, bonuses, free plays, competitions and other offers may be subject to separate promotional terms. Those terms will explain eligibility, the relevant participation process, any expiry date, wagering or playthrough requirements, qualifying games, maximum values and any restrictions that apply. You must read the full promotional terms before accepting an offer. If you do not meet the stated conditions, an offer or associated benefit may not be available.

9pokies Casino may change, withdraw or limit an offer where permitted by law, including where an offer has been used fraudulently, in error or contrary to its terms. Unless expressly stated otherwise, promotions are intended for one eligible person and one permitted account. You must not transfer, sell or abuse a promotional benefit, and you must not use multiple accounts or coordinated activity to obtain an unfair advantage.

4. Responsible gambling and player protection

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. There is no guaranteed strategy for winning. Before playing, decide how much time and money you are comfortable spending, and do not chase losses by increasing your stake or playing for longer than planned.

If gambling is no longer enjoyable, is affecting your finances, or is causing concern for you or someone close to you, take a break and seek independent support. You can use any available account controls or responsible gambling tools, such as deposit, spend, loss, time or session limits, where offered. You may also request a temporary break or self-exclusion through the available account or support process.

• Set a budget before you begin and do not exceed it.
• Avoid gambling when you are upset, tired, under the influence of alcohol or making decisions under pressure.
• Take regular breaks and keep track of the time spent playing.
• Do not borrow money, sell possessions or use essential funds to gamble.
• Do not rely on gambling to recover previous losses.
• Ask for help promptly if gambling is affecting your relationships, work, study, health or finances.

Responsible gambling tools may not apply immediately to every product or transaction, so you should stop playing if you have reached a limit or requested a break. During a self-exclusion period, you must not attempt to open or use another account. 9pokies Casino may take steps to protect a person who appears to be experiencing gambling harm, subject to applicable law and available information.

Information on responsible gambling support and available player protection options can be accessed through the relevant responsible gambling pages or support channels. If you are in immediate danger or experiencing a health emergency, contact the appropriate emergency service in your location.

5. Website use, privacy and legal matters

The website, including its software, design, text, graphics, logos and other content, is owned by or used under permission by the relevant rights holders. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, sell, distribute, reverse engineer or commercially exploit any part of the website unless you have written permission or the law expressly allows it.

The website may be unavailable or interrupted because of maintenance, upgrades, network problems, equipment failure, third-party services, cyber incidents or circumstances outside reasonable control. 9pokies Casino does not promise that the website will always be available, error-free or compatible with every device. You should keep your device, browser and security software appropriately updated and must not use the website in a way that introduces malicious code or compromises security.

Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, identity verification, payment processing, security, fraud prevention, responsible gambling, customer support and legal compliance. You should read the Privacy Policy for further information about the handling of personal information and your available rights.

To the extent permitted by law, 9pokies Casino is not responsible for loss caused by events outside reasonable control, misuse of an account, inaccurate information supplied by a user, interruption of a third-party payment service, or failure to follow these terms and applicable game rules. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If you have a question, complaint or concern about your account or use of the website, please use the available customer support or complaints process and provide enough information for the matter to be reviewed. You should keep relevant transaction details and correspondence. Complaints may be assessed under the applicable internal process, and further information may be requested before a final response can be provided.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure to enforce a term immediately does not mean that the term has been waived. These terms are governed by the laws that apply to the relevant service and user, subject to any mandatory rights and protections available under Australian law.